On a blog post on the official Origin blog today, EA announced that they are launching the Origin Great Game Guarantee, which is their new return and refund policy for digital games on the platform.
In short, you will be able to return full EA game downloads, either on PC or Mac, for a full refund within 24 hours of launching the game, seven days from purchasing the game, or, if you pre-ordered it, seven days after the release date. This is not a case where everyone applies: EA bases the timeframe on which one of the three conditions happens first.
So, for example, if you did pre-order the game, you can return it seven days after the release date. If it wasn’t preordered, and, say, you found out that the game has bad reviews, if you never open the game, you have seven days from when you purchased it. If you already started playing the game, you have 24 hours after you started.
Actual refund request process is thankfully painless. The order history page has a request refund option, so you just select it, answer a few questions and send it over to them. The post also points to an entire Terms and Conditions page, indicating details such as they can change the policies at any time, and canceling games purchased for both PC and Mac will remove both copies.
As is often the case with EA, the good news comes with a few qualifications, but this is still good news and a step forward for the company to do good by the consumer. Let’s hope they’re good on their word.
or Mac, for a full refund within 24 hours of launching the game, seven days from purchasing the game, or, if you pre-ordered it, seven days after the release date. This is not a case where everyone applies: EA bases the timeframe on which one of the three conditions happens first.
So, for example, if you did pre-order the game, you can return it seven days after the release date. If it wasn’t preordered, and, say, you found out that the game has bad reviews, if you never open the game, you have seven days from when you purchased it. If you already started playing the game, you have 24 hours after you started.
The actual refund request process is thankfully painless. The order history page has a request refund option, so you just select it, answer a few questions and send it over to them. The post also points to an entire Terms and Conditions page, indicating details such as they can change the policies at any time, and canceling games purchased for both PC and Mac will remove both copies. Also, they explained that they will be rolling this out across different regions at different times, so if you live outside the US, you may not be able to send your Origin games back to them soon.
As is often the case with EA, the good news comes with a few qualifications (why didn't they have it from the start?), but this is still good news and a step forward for the company to do good by the consumer. Let’s hope they are good on their word.
Source: Origin
