Microsoft Is Now Offering Refunds For Digital Purchases

Good news for those of you who bought Mass Effect: Andromeda (I’m kidding, I’m kidding!), you can now refund purchases made on Xbox live via PC or Xbox One according to an image of an upcoming update posted on Reddit.

The news comes from an announcement sent to those participating in the Xbox Insider program, the program is essentially for those special few who get to test new features on the Xbox One before it is relayed to the public.

The message reads:

“You’ve spoken; we’ve listened,” reads the message. “In support of offering gamers the freedom of choice, we’re making changes to the Microsoft Store purchase experience by offering customers a simple way to instantly return digital products like games and apps through account.microsoft.com.

“When a game or app leaves you wanting more, we’re here to help. Self-service refunds on Xbox One and Windows 10 provide a quick, simple way of returning a digital product.”

According to NeoGAF further details have been provided on constitutes a refund: Players must make the refund within 14-days of purchase, and with less than 2 hours of gameplay on record. Season passes, DLCs and addons do not count.

Additionally, “the game or app must be downloaded and launched before requesting a self-service refund” and “you must wait for at least 1 day after the game or app’s release before requesting a self-service refund.”

Microsoft also states that “certain Windows 10 apps may not be eligible for self-service refunds” and it “reserves the right to block access for users who abuse self-service refunds.”