The market has spoken. Warner Bros. Interactive and Rocksteady Games have announced that the sales of Batman: Arkham Knight have been suspended while they are working to fix the game's myriad issues on the PC. Among the problems listed by players include a host of graphical glitches, crash bugs, performance-related issues and more.
The PC version of the game was very badly optimized and as such, its players left negative reviews on the game's official Steam page, many of whom even requested refunds over the title.
Here's what they wrote:
Dear Batman: Arkham Knight PC owners,
We want to apologize to those of you who are experiencing performance issues with Batman: Arkham Knight on PC. We take these issues very seriously and have therefore decided to suspend future game sales of the PC version while we work to address these issues to satisfy our quality standards. We greatly value our customers and know that while there are a significant amount of players who are enjoying the game on PC, we want to do whatever we can to make the experience better for PC players overall.
Thank you to those players who have already given valuable feedback. We are continuously monitoring all threads posted in the Official Batman: Arkham Knight Community and Steam forums, as well as any issues logged with our Customer Support (http://support.wbgames.com/). If you purchased your copy of the game and are not satisfied with your experience, then we ask for your patience while these issues are resolved. If desired, you can request a refund at https://help.steampowered.com (Steam refund policies can be found here: http://store.steampowered.com/steam_refunds) or the retail location where you purchased the game.
The Batman: Arkham fans have continually supported the franchise to its current height of success, and we want to thank you for your patience as we work to deliver an updated version of Batman: Arkham Knight on PC so you can all enjoy the final chapter of the Batman: Arkham series as it was meant to be played.
It's safe to say that Steam's new refund system, maligned early on by certain parties despite being extremely consumer-friendly, is working as intended. The makers of Batman: Arkham Knight had no choice but to listen to their customers' complaints. Thanks to the impact of the refund system, it looks like we won't be seeing a repeat of Batman: Arkham Origins' disastrous launch on the PC.