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Diablo III Online Requirement Pushes German Consumer Advocacy Group to Pursue Blizzard

July 24, 2012 by Lana Polansky

Federation of Consumer Organizations says the game’s packaging is not clear enough.

According to German gaming site PC Games, the Federation of Consumer Organizations of Germany is demanding that Blizzard repackage Diablo III to more explicitly reflect the contentious fact that the game contains always-online DRM.

The FCO complains that consumers are not properly warned by the packaging that they require a constant connection in order to play, rather than one-time activation connectivity. This, they say, violates "consumer service" regulations which stipulate that buyers must always be properly informed of what they are buying before they actually pay for it.

The Google translation is a bit iffy, but PC Games writes, 

"So Blizzard had failed, on the explicitly package worth pointing out that a permanent Internet connection is necessary to be able to utilize Diablo 3 at all. It is not clear enough to communicate that it is with the Battle.net registry and the entry of the unique serial number is not done: For the player must start every game with his personal account and login to be permanently connected to the platform."

Originally, the FCO had given Blizzard until July 20 to respond to the complaint but have since extended the deadline to the 27. If Blizzard fails to respond, the FCO threatens to meet the developer in court.

"Should we not convince another opinion also be we provide contract action is expected to be in response to outstanding issues in court," they warn.

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