While you might have thought the GAME company's problems were over, GAME Australia (a separate entity to the EU counterpart) start to struggle. They have been unable to stock Blizzard's Diablo 3 and, to make things worse, are unable to offer a refund. People are obviously angry and confused as to where to turn, so Blizzard are going to do a good deed and pick up the slack.
Now, let's be honest here, Blizzard are still going to make a profit off your purchase and, thanks to some clever accounting, will probably be able to write-off the pre-orders as bad debts. Still, I don't suppose that matters at all so long as your pre-orders are being honoured and the game is being pre-loaded onto your computer.
From the Battle.net forums:
We're aware that some Australian GAME customers have been left out in the cold on what should be the hottest night of the year — the launch of Diablo III. To help with this situation and get these players into the game as soon as possible, we've put the following process in place.
Australian GAME customers with a valid preorder/prepurchase receipt dated before May 15, 2012 can do the following:
1. Purchase the digital version of Diablo III from http://www.diablo3.com now or anytime before May 21, 2012.
2. Download and start playing when the servers go live!
3. Submit your GAME Australia preorder/prepurchase receipt to us before June 30, 2012.
4. Receive a credit from Blizzard, for the amount you paid in advance to GAME Australia for Diablo III. This credit will be applied to the payment method used for the digital purchase.
We'll post further details here on how to submit your GAME Australia receipt to our customer service team as soon as possible. Stay tuned, and we look forward to seeing you in the Burning Hells!
