Aussie gamers who preordered Diablo III from GAME found themselves potentially deprived of the game today when it was revealed that the aforementioned retailer went into administration and had no way to fulfill the preorders. Needless to say, GAME dropped the ball on this one.
If you are a GAME customer, Blizzard has heard your pleas and will be footing the bill you paid for your preorder. Just remember to keep the receipt. All you have to do is buy a digital copy of the game and they'll give you your money back.
We're aware that some Australian GAME customers have been left out in the cold on what should be the hottest night of the year — the launch of Diablo III. To help with this situation and get these players into the game as soon as possible, we've put the following process in place.
Australian GAME customers with a valid preorder/prepurchase receipt dated before May 15, 2012 can do the following:
1. Purchase the digital version of Diablo III from http://www.diablo3.com now or anytime before May 21, 2012.
2. Download and start playing when the servers go live!
3. Submit your GAME Australia preorder/prepurchase receipt to us before June 30, 2012.
4. Receive a credit from Blizzard, for the amount you paid in advance to GAME Australia for Diablo III. This credit will be applied to the payment method used for the digital purchase. We'll post further details here on how to submit your GAME Australia receipt to our customer service team as soon as possible. Stay tuned, and we look forward to seeing you in the Burning Hells!
It's pretty classy of Blizzard given that they had absolutely no obligation to do this for GAME's customers or make up for the retailer's mistakes. It would seem that the company's loyalty to its fans runs far deeper than anyone could imagine.
