A recent bug in Diablo 3 caused players to spawn without equipment in their inventory. Although the bug was temporary, and all the missing items were eventually made available by relogging, some Hardcore characters lost their lives in the process, as their players weren’t fully cognizant of the bug before heading out into the fray.
To that end, Blizzard is investigating the possibility of providing a one-time exception to allow a rollback of affected accounts, with “Subsequent restoration of the fallen heroes,” for players who request it.
“Please know that the decision to allow such an exception is not an easy one to make, and that this is not a guarantee that we will offer the rollback to all accounts that petition us with this request. Only accounts which we can verify were affected by this missing gear issue leading to the death of a Hardcore character will be considered for these rollbacks.
“With that said, we do want you to know that we are continuing to address this issue, and ask for all players to be aware that the issue is currently ongoing.”
If you’re affected by the issue, simply create a ticket through the support portal with the words “MISSING GEAR DEATH” in the body of the ticket.
