Dark Souls may have been a much loved game for its extraordinarily brutal gameplay and fantastic setting, but no one loved it for the faces of its characters, who looked every bit as bad as the ones in The Elder Scrolls IV: Oblivion—which is to say they looked like potatoes with facial features.
Those much (and in our opinion deservedly) maligned faces will not be making a return in Dark Souls 2, which has an overhauled character creation tool that's capable of creating good looking characters, for once.
tl;dr Dark Souls 2's faces got good.