If you go to the Battlefield 3 – Limited Edition Amazon.de page you'll see consumer unhappiness made real. With only 151 5 star reviews and 3019 1 star reviews, the German public are making their views on Origin quite clear. Because whilst Origin is an annoyance for most people, German sites and papers are claiming that Origin is a direct breach of their laws and this negative feedback has forced EA to update their terms of service.
"We have updated the End User License Agreement of Origin, in the interests of our players to create more clarity, Origin is not spyware. Neither do we use nor install spyware on the PCs of users.
"We do not have access to information such as pictures, documents or personal data, which have nothing to do with the execution of the Origin program on the system of the player, neither will they be collected by us.
"EA takes the privacy of its users very seriously. We have taken every precaution to protect the personal and anonymous user data collected."
Whether this will help regain the trust of those 3019 users who felt strong enough to complain is left to be seen but, at this point, is doubtful.