EA is asking that fans send them details related to the ‘Red Screen of Death’ an issue affecting Windows 8 users on AMD cards. The error is particularly activated when players change maps, then crash to the desktop. Read more details and troubleshooting steps below.
So, first thing you can try is rolling back drivers from beta to version 13.9. If this does not work, you can then try uninstalling graphics drivers and reinstalling with the most current and stable release. If the game still does not work after all this, you should sign up for EA’s official forums and post a reply to the thread linked HERE. It’s imperative you share the information here, even if you’ve used other avenues, as EA is monitoring this thread and will collect the feedback to implement fixes to the game.
Make sure you have this information ready to post:
· Graphics card
· Operating system version
· Current driver version
You will also need to post data from the game’s records as well. This is how you get it:
1. Click the Start menu and under search box enter the words “view reliability history”.
2. Look for the most recent failure for bf4.exe. It will have a red circle with a white X inside.
3. Under Source, double click the connected Critical Event.
4. Finally, choose copy to clipboard and paste as part of the post.
This issue sucks for everyone affected by it, but it just comes with the territory of bringing a game to PC. Make sure to spread this around and we hope it gets resolved soon.
